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Table of Contents

Some Common Problems Why Products Are Not Deivered:

  1. Creator (Toneless Tomba) is muted.
  2. Buyer (you) is set to Busy or Away.
  3. Second Life Money Transaction bug.


1. Accidently Muting the Creator

There have been a few times that we noticed that people have accidentally muted the creator Toneless Tomba. This is very easily done by selecting Mute on the profile page right in the corner. Personally I think it is a bad location for this button and if the person is muted it should say Unmute.

If you go to the menu bar up top Select Menu»Mute List

If Toneless Tomba is on that list unmute him and contact him again about the product missed. When you are muted you cannot receive any items or communications from him even from a vendor. It will look like that he is ignoring you but in reality he might be returning your IM and you don't know about it.

2. Being Away or Busy

If you are set to Busy mode you cannot receive item from anyone or communications.
Go to World»Set Not Busy

If you are Away problems can occur and inventory might not be delieved correctly. Simply shake your mouse or press a key on the keyboard in Second Life to change from being away.

3. Second Life Bug

We have been increasingly been seeing problems with money transactions. The code the vendor uses in Second Life has been used for over a year reliably. Just only recently payments have not been recognized.

What is happening on a somewhat random basis some payments don't trigger the vendor's money event. This is how scripts determine when an object is paid. When that doesn't happen there is no way for a script to tell a payment is received.

A bug report has been submitted since February 8th but we've have yet to see action. Please vote on this issue on the Second Life Jira (Bug Reporting) site. The more votes the higher the priority it will become.

Please vote on the jira about this issue: http://jira.secondlife.com/secure/ViewIssue.jspa?id=18652&vote=vote

If this occurs please contact Toneless Tomba in Second Life or by our contact form. Thank you for your understanding.